Wells Fargo Arena is now mostly a cashless facility. All concessions will now only accept debit, credit, and gift cards, with the exception of Exile (Section 108). Guests are able to transfer cash onto a gift card at the Exile Stand (Section 108) if you do not carry a debit or credit card.

Wells Fargo Arena has implemented a clear bag policy for all events. A maximum size of 12"x6"x12" is permitted. Wallets and clutches are permissible up to 4.5"x6.5".

Bags exceeding this size are not permitted in Wells Fargo Arena, and those fans will be asked to return their oversized bags to their vehicles or discard them. This is in addition to the existing policy that all bags, purses, or personal items of any size are subject to search.

Exceptions will be made for bags containing items required for medical, family, or child care.

• Digital ticketing allows for contactless arena entry, user-friendly account management, ticket transfer capabilities right from your smartphone or web browser, and a more responsible environmental footprint.

DIGITAL TICKETING LOGIN INSTRUCTIONS

• Fans who sit in the Luxury Suites must enter the North VIP doors in order to access their suite.
• Fans who are sitting in the Surly Breakaway Lounge must enter via the Skywalk entrance in order to access the Wild Country Club.
• Wild 365 VIPs may enter the arena 30-minutes prior to the general public at the north entrance only.
• The Wells Fargo Arena box office will be open on Tuesdays through Friday from 10:00 AM – 5:00 PM. For games that take place on Saturdays, Sundays and Mondays, the box office will open 3 hours before puck drop. 

• Fans may not, under any circumstances, bring weapons of any kind (including permit to carry), chain belts, pocket knives, and other hazardous or potentially dangerous items into Wells Fargo Arena.
• We ask that fans not attend games or events if they are sick or have been in contact with someone else who is sick.

• New this year, WildWear stores are 100% cashless. All major credit types will be accepted.
• Clear bags are available for purchase.
• Want to order online and pick up your order at the game? Select "Pickup In Store" when you check out, and your items will be ready for pickup at the next home game!
  • Must place your order 24-hours in advance of game day
  • Pickup only available at the North WildWear store

No wrapped gifts are allowed to be brought inside Wells Fargo Arena. Gift bags are fine on the suite level only. Everything must be in bags and will require a security check upon entry. All other locations within the arena must adhere to the clear bag policy.

Banners and signs no larger than 2.5 feet x 2.5 feet and contain NO sticks, poles or offensive/vulgar language are allowed in the arena. Banners and signs may not be hung or fastened anywhere in Wells Fargo Arena. Signs must be handled and displayed at appropriate times wihtout impeding the experience of other guests. This is subject to change at any time based on a specific request from Wells Fargo Arena or the Iowa Wild.

Any banners or signs that do not meet the criteria listed above are subject to being confiscated. 

The Wells Fargo Arena box office will be open on Tuesdays through Fridays from 10:00 AM – 5:00 PM.

On Iowa Wild gamedays taking place Saturday, Sunday or Monday, the box office will open 3 hours before puck drop.

Children under the age of 2 are admitted free of charge, and are expected to sit in a parent’s lap. Children 2 years and over must have a ticket.

Flex Tickets need to be redeemed for a game ticket. One of the perks of our digital ticketing system is that you can redeem your flex tickets entirely online! 

All flex redemptions are based on availability and best available seating. There is potential for your price level to be sold out. In that case, you can upgrade your Flex at a cost or sit in a less expensive price level (no refund on the difference of the price if downgraded).

No exchanges are allowed for individual game tickets. This stipulation is clearly marked on each ticket. There is no refund for tickets.

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Season Ticket Holder tickets may be exchanged under the "Never Waste a Ticket Program"; subject to availability.

Game tickets can only be exchanged in advance! If you have tickets to a select game and cannot attend, you are able to exchange those tickets for a future game date. You can complete the exchange process in your online account. Exchanges cannot be done at the Wells Fargo Arena Box Office.

Exchanging tickets from previous games will not be permitted. Exchanges must be done no later than one hour before puck drop of the original game. For questions, contact the Iowa Wild Ticket Office at 515-564-8700 or tickets@iowawild.com.

In all instances, tickets should be treated like cash. There is no guarantee on replacing tickets. 

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If the tickets were purchased at the Wells Fargo Arena box office:

Cash payment: There are no instances when replacement tickets will be issued if a patron has lost their tickets.

Credit Card Payment: Call (515) 564-8700 or come in to the Iowa Events Center Ticket Office. The following information will be required: customer’s name, date of purchase, credit card used.

Once the original order has been found, replacement tickets will be printed and the original tickets will be voided.

If the tickets were purchased through online ticketing or by phone:

Please contact the Iowa Event Center’s phone center 844-55-HYVEE (844-554-9833) to report your tickets lost. They will give you further instructions once you place a report with them. Any replacement tickets will only be allowed to be picked up on the event day. This is to ensure the safety of your ticket; once tickets have been replaced, no other replacements can be made. Tickets can only be picked up by the person who is listed on the account as the ticket purchaser, with a valid ID and credit card used to purchase the tickets.

 

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Stolen Tickets

For stolen tickets, the ticket holder must present a letter explaining the circumstances of the theft and a copy of the police report.

A police report will be required by Iowa Events Center Management. Tickets will be reprinted at the discretion of the Ticket Office Manager and only after verification of purchase.

All Iowa Wild games are 'Rain or Shine' events. Only extreme inclement weather may cause games to be canceled or postponed. Neither rain nor snow are considered inclement weather. Should a decision be made to cancel or postpone a game, this information will be posted as soon as it is determined via www.iowawild.com, and communicated to ticket purchasers via email and through numerous social media channels (Twitter, Facebook, etc.)

Yes! Flex tickets or complimentary tickets and vouchers may be upgraded for the difference in price.

The parking lot is located between 3rd Street and 5th Street, with an entrance on each street. It’s just northwest of the north entrance for Wells Fargo Arena. The parking is first come first serve and costs $12 per car. Parking is cashless at the arena!

During a game, you may inquire about lost or found items at Guest Services located on the main concourse behind section 107. Following a game, please call 515-564-8351 during normal business hours.

We are a cashless facility however there are ATMs located at Section 124 (Box Office Lobby) and Section 108 (Concourse)

No. There is no re-admittance once you leave Wells Fargo Arena, unless you are in the designated smoking area.

You can smoke in the designated areas which are located outside of the north and south entrances, there is a barricaded area so you are able to re-enter when you are done.

Call the Iowa Wild Ticket Office at 515-564-8700. There is a $25 cost for scoreboard messages, which is donated to Tickets for Kids Charities! If you are a Wild season ticket holder, birthday or anniversary messages are complimentary.

Please make your request 24 hours prior to your game date to be included on the scoreboard.

Our national anthems are usually booked by performance groups. Contact the Iowa Wild Ticket Office at 515-564-8700 if you have questions about participating.

Small point & shoot cameras are allowed. Professional cameras (specifically cameras with professional detachable lenses and flash) are not allowed.

Signs are allowed as long as they are appropriate. You may not bring in any artificial noisemakers except for a cowbell, because we always want more cowbell.

You can get into Wells Fargo Arena 60 minutes before the game. Season ticket holders may purchase the VIP Package which allows you early access. Learn more about the VIP Package HERE. Suites and The Loft open 60 minutes before puck drop.

Yes, all of our home and away games are broadcast on the AM radio station 1460 KXNO. We have a handful a TV games that are played on Mediacom (MC-22) and all games are available for streaming on AHLTV for a small fee.

Wells Fargo Arena has implemented a clear bag policy for all events. A maximum size of 12"x6"x12" is permitted. Exceptions will be made for bags containing items required for medical, family, or child care.

This is in addition to the existing policy that all bags, purses, or personal items of any size are subject to search.

Wells Fargo Arena partners with KultureCity to provide sensory kits for guests.

Sensory kits are available at Iowa Wild home games and most arena events.

Visit Guest Services outside section 107 to check out a Sensory Kit.

The sensory kits provided by Kulture City provide a number of options for those facing sensory issues. Click the button below to see what comes in each kit at Wells Fargo Arena.

Click Here

The Iowa Wild have created a social narrative for those who are attending an Iowa Wild game, which tells you what to expect when arriving for a game!

Click Here

We strive to create a fun, family-friendly environment at Wells Fargo Arena and we need your help and support to do so. We want to remind all fans that inappropriate comments, gestures, and behaviors are not acceptable and could result in removal from the arena. If you see something, say something! Please text us at 515-564-8700 on game day should anything arise during your visit.