Wells Fargo Arena is now mostly a cashless facility. All concessions will now only accept debit, credit, and gift cards, with the exception of Exile (Section 108). Guests are able to transfer cash onto a gift card at the Exile Stand (Section 108) if you do not carry a debit or credit card.

Wells Fargo Arena has implemented a clear bag policy for all events. A maximum size of 12"x6"x12" is permitted. Wallets and clutches are permissible up to 4.5"x6.5".

Bags exceeding this size are not permitted in Wells Fargo Arena, and those fans will be asked to return their oversized bags to their vehicles or discard them. This is in addition to the existing policy that all bags, purses, or personal items of any size are subject to search.

Exceptions will be made for bags containing items required for medical, family, or child care.

• Digital ticketing allows for contactless arena entry, user-friendly account management, ticket transfer capabilities right from your smartphone or web browser, and a more responsible environmental footprint.

DIGITAL TICKETING LOGIN INSTRUCTIONS

• Fans who sit in the Luxury Suites must enter the North VIP doors in order to access their suite.
• Fans who are sitting in the Surly Breakaway Lounge must enter via the Skywalk entrance in order to access the Wild Country Club.
• Wild 365 VIPs may enter the arena 30-minutes prior to the general public at the north entrance only.
• The Wells Fargo Arena box office will be open on Tuesdays through Friday from 10:00 AM – 5:00 PM. For games that take place on Saturdays, Sundays and Mondays, the box office will open 3 hours before puck drop. 

• Fans may not, under any circumstances, bring weapons of any kind (including permit to carry), chain belts, pocket knives, and other hazardous or potentially dangerous items into Wells Fargo Arena.
• We ask that fans not attend games or events if they are sick or have been in contact with someone else who is sick.

• New this year, WildWear stores are 100% cashless. All major credit types will be accepted.
• Clear bags are available for purchase.
• Want to order online and pick up your order at the game? Select "Pickup In Store" when you check out, and your items will be ready for pickup at the next home game!
  • Must place your order 24-hours in advance of game day
  • Pickup only available at the North WildWear store

No wrapped gifts are allowed to be brought inside Wells Fargo Arena. Gift bags are fine on the suite level only. Everything must be in bags and will require a security check upon entry. All other locations within the arena must adhere to the clear bag policy.

Banners and signs no larger than 2.5 feet x 2.5 feet and contain NO sticks, poles or offensive/vulgar language are allowed in the arena. Banners and signs may not be hung or fastened anywhere in Wells Fargo Arena. Signs must be handled and displayed at appropriate times wihtout impeding the experience of other guests. This is subject to change at any time based on a specific request from Wells Fargo Arena or the Iowa Wild.

Any banners or signs that do not meet the criteria listed above are subject to being confiscated. 

The Wells Fargo Arena box office will be open on Tuesdays through Fridays from 10:00 AM – 5:00 PM.

On Iowa Wild gamedays taking place Saturday, Sunday or Monday, the box office will open 3 hours before puck drop.

Children under the age of 2 are admitted free of charge, and are expected to sit in a parent’s lap. Children 2 years and over must have a ticket.

Flex Tickets need to be redeemed for a game ticket. One of the perks of our digital ticketing system is that you can redeem your flex tickets entirely online! 

All flex redemptions are based on availability and best available seating. There is potential for your price level to be sold out. In that case, you can upgrade your Flex at a cost or sit in a less expensive price level (no refund on the difference of the price if downgraded).

No exchanges are allowed for individual game tickets. This stipulation is clearly marked on each ticket. There is no refund for tickets.

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Season Ticket Holder tickets may be exchanged under the "Never Waste a Ticket Program"; subject to availability.

Game tickets can only be exchanged in advance! If you have tickets to a select game and cannot attend, you are able to exchange those tickets for a future game date. You can complete the exchange process in your online account. Exchanges cannot be done at the Wells Fargo Arena Box Office.

Exchanging tickets from previous games will not be permitted. Exchanges must be done no later than one hour before puck drop of the original game. For questions, contact the Iowa Wild Ticket Office at 515-564-8700 or tickets@iowawild.com.

In all instances, tickets should be treated like cash. There is no guarantee on replacing tickets. 

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If the tickets were purchased at the Wells Fargo Arena box office:

Cash payment: There are no instances when replacement tickets will be issued if a patron has lost their tickets.

Credit Card Payment: Call (515) 564-8700 or come in to the Iowa Events Center Ticket Office. The following information will be required: customer’s name, date of purchase, credit card used.

Once the original order has been found, replacement tickets will be printed and the original tickets will be voided.

If the tickets were purchased through online ticketing or by phone:

Please contact the Iowa Event Center’s phone center 844-55-HYVEE (844-554-9833) to report your tickets lost. They will give you further instructions once you place a report with them. Any replacement tickets will only be allowed to be picked up on the event day. This is to ensure the safety of your ticket; once tickets have been replaced, no other replacements can be made. Tickets can only be picked up by the person who is listed on the account as the ticket purchaser, with a valid ID and credit card used to purchase the tickets.

 

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Stolen Tickets

For stolen tickets, the ticket holder must present a letter explaining the circumstances of the theft and a copy of the police report.

A police report will be required by Iowa Events Center Management. Tickets will be reprinted at the discretion of the Ticket Office Manager and only after verification of purchase.

All Iowa Wild games are 'Rain or Shine' events. Only extreme inclement weather may cause games to be canceled or postponed. Neither rain nor snow are considered inclement weather. Should a decision be made to cancel or postpone a game, this information will be posted as soon as it is determined via www.iowawild.com, and communicated to ticket purchasers via email and through numerous social media channels (Twitter, Facebook, etc.)

Yes! Flex tickets or complimentary tickets and vouchers may be upgraded for the difference in price.

The parking lot is located between 3rd Street and 5th Street, with an entrance on each street. It’s just northwest of the north entrance for Wells Fargo Arena. The parking is first come first serve and costs $12 per car. Parking is cashless at the arena!

During a game, you may inquire about lost or found items at Guest Services located on the main concourse behind section 107. Following a game, please call 515-564-8351 during normal business hours.

We are a cashless facility however there are ATMs located at Section 124 (Box Office Lobby) and Section 108 (Concourse)

No. There is no re-admittance once you leave Wells Fargo Arena, unless you are in the designated smoking area.

You can smoke in the designated areas which are located outside of the north and south entrances, there is a barricaded area so you are able to re-enter when you are done.

Call the Iowa Wild Ticket Office at 515-564-8700. There is a $25 cost for scoreboard messages, which is donated to Tickets for Kids Charities! If you are a Wild season ticket holder, birthday or anniversary messages are complimentary.

Please make your request 24 hours prior to your game date to be included on the scoreboard.

Our national anthems are usually booked by performance groups. Contact the Iowa Wild Ticket Office at 515-564-8700 if you have questions about participating.

Small point & shoot cameras are allowed. Professional cameras (specifically cameras with professional detachable lenses and flash) are not allowed.

Signs are allowed as long as they are appropriate. You may not bring in any artificial noisemakers except for a cowbell, because we always want more cowbell.

You can get into Wells Fargo Arena 60 minutes before the game. Season ticket holders may purchase the VIP Package which allows you early access. Learn more about the VIP Package HERE. Suites and The Loft open 60 minutes before puck drop.

Yes, all of our home and away games are broadcast on the AM radio station 1460 KXNO. We have a handful a TV games that are played on Mediacom (MC-22) and all games are available for streaming on AHLTV for a small fee.

Wells Fargo Arena has implemented a clear bag policy for all events. A maximum size of 12"x6"x12" is permitted. Exceptions will be made for bags containing items required for medical, family, or child care.

This is in addition to the existing policy that all bags, purses, or personal items of any size are subject to search.

Wells Fargo Arena partners with KultureCity to provide sensory kits for guests.

Sensory kits are available at Iowa Wild home games and most arena events.

Visit Guest Services outside section 107 to check out a Sensory Kit.

The sensory kits provided by Kulture City provide a number of options for those facing sensory issues. Click the button below to see what comes in each kit at Wells Fargo Arena.

Click Here

The Iowa Wild have created a social narrative for those who are attending an Iowa Wild game, which tells you what to expect when arriving for a game!

Click Here

We strive to create a fun, family-friendly environment at Wells Fargo Arena and we need your help and support to do so. We want to remind all fans that inappropriate comments, gestures, and behaviors are not acceptable and could result in removal from the arena. If you see something, say something! Please text us at 515-564-8700 on game day should anything arise during your visit.

The purpose of this Privacy Policy is to disclose to you what information we may collect, how we may collect it, with whom we may share it, and certain other matters related to such information, including the choices you have regarding our collection of information and our use and disclosure to other parties of information we may have collected from you.

The Iowa Wild is committed to protecting your privacy. We use the information we collect about you to facilitate commercial transactions and to provide you with a more personalized experience. We have created this Privacy Policy statement in order to demonstrate our firm commitment to protecting the privacy of all of our customers and visitors. The following Privacy Policy discloses the information-gathering and dissemination practices and policies of the Iowa Wild.

Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you online. For some services, we either collect and transfer personal information to a service provider you have selected, or you may visit other merchants through links on our site who may collect and use your personal information. We encourage you to ask questions and to be very cautious before you disclose your personal information to others.

When applicable, you consent to the use of your information as described in this Privacy Policy each time you visit our websites or use our products or services.

Please read the following to learn more about our data collection policies and practices.

1. Types of information that may be collected;
2. How is information collected;
3. How we use the information we collect;
4. With whom the information may be shared;
5. What choices do I have about the Iowa Wild collecting, using, and sharing my information;
6. What security precautions are in place to protect against the loss, misuse, or alteration of your information;
7. Chat rooms, forums, and message boards;
8. Links to other websites;
9. A special note for parents concerning privacy;
10. Limitation of liability;
11. Notification of changes and acceptance of the Privacy Policy;
12. Correcting and updating personal information; and
13. Whom do I contact with questions or concerns about this Privacy Policy

Types of information that may be collected

The personally identifiable information we collect is used to facilitate delivery of products and/or services to our customers. In the process of providing these products and/or services, we require our customers to provide certain personally identifiable information. Specific details may include, but is not limited to the following and may be subject to change:

• In the case of contests, promotions, and/or newsletter registrations: We require all users and/or customers wishing to participate in any of our contests, drawings, sweepstakes, promotions, or newsletters to complete a participant registration form. During this registration process we generate and collect certain personally identifiable information.
• The personally identifiable information that may be collected from our customers in completion of a registration form: Customer's first name, last name, zip code, phone number, age and email address. Winners of contests, drawings, sweepstakes, and/or promotions will be required to provide additional personally identifiable information such as a shipping address and telephone number.
• In the case of product and/or service purchases: In order to complete the purchase of a product and/or service, an online credit card transaction is required. During this process we generate and collect certain verifiable personally identifiable information.
• The personally identifiable information that may be collected from our customers in completion of a product and/or service purchase: The verifiable personally identifiable information required includes the customer's first and last name, first and last name of the credit card owner, credit card billing address, credit card number, credit card expiration date, the customer's shipping address, phone number, and email address.
• If a customer sends us personal correspondence, such as emails or letters, we may collect such information into a file specific to the customer.

How is the information collected

We may collect information from you in several different areas on the site, including but not limited to those described below:

• Registration 
  You may be asked first to complete a registration form and provide personally identifiable information; you may also be asked to choose a user ID and password in order to take advantage of certain features the site may choose to offer, including, but not limited to, newsletters, contests, forums, fantasy or other subscription based services.
• Newsletters and site emails 
  We may offer free newsletters to share information with you about our site, about us and our affiliates and subsidiaries, or about our business partners and advertisers and sponsors. You may receive a newsletter either by registering for a particular newsletter or in conjunction with a special feature or membership for which you have registered on the site. You may cancel your free email subscription by following the instructions provided on the site or, in some instances, in the designated area of certain newsletters or emails.
• Contests or Sweepstakes 
  We may operate contests and sweepstakes through the site, which may require registration. Your personally identifiable information may be used to contact you for winner notification, prize delivery confirmation or other related purposes. We may ask your permission to allow us to post publicly some of your information on the site, such as on a winners page, in the event you win a contest or sweepstakes. Except as required by applicable law, we will not post your information without your permission. In some instances, a third-party advertiser or sponsor may operate or host a contest or sweepstakes on the site, and collect your information. In those cases, where we are not the operator or host of the contest or sweepstakes, we have no control over the information collected and accordingly urge you to review the advertiser's or sponsor's privacy policy applicable to the contest or sweepstakes before participating.
• Surveys or Voting 
  From time-to-time we may request personally identifiable information from you via surveys or voting polls. Participation is voluntary and you will have the opportunity to decide whether or not to disclose information. At times, you may have to register to vote or to take part in a survey.
• Cookies
  As with many websites, the site uses standard technology called "cookies," which are small data files that are transferred to your computer when you allow your browser to accept cookies. Cookies automatically identify your web browser to the site whenever you visit the site, and make using the site easier for you by saving your passwords, purchases, and preferences. By tracking how and when you use the site, cookies help us determine which areas are popular and which are not. Many improvements and updates to the site are based on data obtained from cookies. Accepting cookies allows you, among other things, to personalize your experience on the site. Cookies may also allow the site to present to you advertising which may be of interest to you. If you do not want information collected through the use of cookies, you generally can opt out of providing this information by turning the cookies off in your browser; however, some areas of the site may not provide you with a personalized experience if you have disabled the use of cookies.
• IP Addresses and Click-stream Data 
  We may collect IP addresses and/or click-stream data for purposes of system administration and to report aggregate information to our advertisers and sponsors. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. Our computers identify your computer by its IP address. When you request web pages from the site, our computers log your IP address. 
  Click-stream data is information collected by our computers when you request web pages from the site. Click-stream data may include such information as the page served, the time, the source of the request, the type of browser making the request, the preceding page view and other such non-personal information. When analyzed, this data helps us analyze how visitors arrive at the site, what type of content is most popular, what type of visitors in the aggregate are interested in particular kinds of content and advertising, and the like.
• Transaction Information
  If you order any information from our site, buy any of our products or subscribe for any of the services offered on our site, we will ask you to complete an order form that will request certain information from you, including financial information such as a credit card number and expiration date and general contact, billing and shipping information. We will use this information to complete the transaction that you have requested, i.e., to deliver the information, products or other services that you order, and to invoice you. Such information is collected and stored through encrypted means for your protection.
• Fantasy Games
  When you register to play fantasy games, you may be asked to provide personally identifiable information.

How we use the information we collect

We internally use personally identifiable information about our customers to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings and to customize our site's content and layout. We believe these uses allow us to improve our site and provide better service to our customers. 

We may occasionally use a customer's email address and, in rare situations mailing address or phone number, to contact a customer regarding administrative matters or notices.

We may use information in the file we maintain about a customer to resolve disputes and troubleshoot problems.

With whom the information may be shared

Information we collect may be accessed by a variety of parties, depending upon the project for which the information was originally collected, the terms of that engagement, and the policies into or out of which the consumer has opted. From time to time, we may send you offers from the Iowa Wild, its affiliated properties, and our promotional partners based on the information you have provided us. In addition, we may provide information we collect about you with third-party companies regarding promotions, sweepstakes and other opportunities/offers. These third parties are subject to stringent data security and confidentiality requirements and, upon completion of their fulfillment services, all information is returned to the Iowa Wild or is destroyed. 

While we believe this disclosure of your information will result in opportunities that may be of interest to you, you have the right to tell us not to give your information to any third party. If you want the Iowa Wild to keep all of your information we have collected confidential and not share it with any third party, please either email us or mail your written request to:

730 3^rd Street
Des Moines, IA 50309
or email: info@iowawild.com 

Your request must include your name, email address, mailing address and must be signed. (Signature only required for written request sent by regular mail). Please allow six weeks to process your request. After your request has been fulfilled, the only disclosures we will make are those required by law.

What choices do I have about the Iowa Wild collecting, using, and sharing my information

It is possible for you to use much of our site without giving us any personally identifiable information. When you do register with us or give us personally identifiable information, you will have an opportunity at the time we collect your information -- to limit e-mail communications from the Iowa Wild and from our third-party partners. You can request at any time that the Iowa Wild not send future e-mail to you either by unsubscribing from the communication or by contacting us at info@iowawild.com. Also, as mentioned above, there are ways to limit the information collected through technology -- though some of our features won't work if you decide to do this.

California Civil Code Section § 1798.83 permits users of our website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at info@iowawild.com or by sending a letter addressed to “Privacy Policy – Iowa Wild”, 730 3^rd Street, Des Moines, IA 50309.

What security precautions are in place to protect against the loss, misuse, or alteration of your information

We use industry standard efforts to safeguard the confidentiality of your personally identifiable information. However, please keep in mind that "perfect security" does not exist on the internet and/or the World Wide Web.

Chat Rooms, Forums, and Message Boards

The Site may make chat rooms, forums and message boards available to its users. You are not required to provide any personal information when using these areas but you may choose to do so. If you post personal information online, it will be publicly available and you may receive unsolicited messages from other parties. The Iowa Wild cannot ensure the security of any information you choose to make public in a chat room, forum, or message board. Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy. Please exercise caution when deciding to disclose personal information in these areas.

Links to other websites

You should be aware that when you are on the site you could be directed to other sites beyond our control. For example, if you "click" on a banner advertisement, the "click" may take you off the site onto a different website. This includes links from advertisers, sponsors and partners that may use the site's logo as part of a co-branding agreement. These other websites may send their own cookies to you, independently collect data or solicit personal information and may or may not have their own published privacy policies. If you visit a website that is linked to our site, you should consult that site's privacy policy before providing any personal information. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. This Privacy Policy applies solely to information collected by us through our products and services.

A special note for parents concerning privacy

We do not encourage children to participate in providing us with any personally identifiable information. We ask that children (12 years of age and under) do not submit any personal information to us. If you are a minor under the age of 13 years, please use our services only under the approval and supervision of your parents or legal guardian(s). 

We support the guidelines and regulatory requirements provided in the Children's Online Privacy Protection Act (COPPA): https://www.ecfr.gov/current/title-16/chapter-I/subchapter-C/part-312

Limitation of Liability

By providing us with any personal information you expressly and unconditionally release and hold harmless Minnesota Sports & Entertainment Group (“MSE”), the Iowa Wild and its subsidiaries, affiliates, directors, officers, employees and agents from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected personal information. In addition, while MSE takes efforts to ensure the proper and appropriate use of MSE data provided by MSE to third-party companies, promotional partners or vendors, MSE is not liable for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected personal information by MSE or the above-mentioned non-MSE entities.

Notification of changes and acceptance of the Privacy Policy

By using this site, you signify your agreement to the terms of our Privacy Policy. The Iowa Wild may change this policy from time to time. If so, any such changes will be posted on this page, so that the Iowa Wild may keep its users informed of its information collection practices. Accordingly, we recommend that you consult this page frequently so that you are aware of our latest policy. Your continued use of the site shall constitute your acceptance of such revised Privacy Policy.

Correcting and updating personal information

If your personally identifiable information changes (such as your zip code), or if you no longer desire to access our site, we will endeavor to provide a way to correct, update or remove the personal data you have provided to us. This can be done by making changes to your profile, by using an option out message in an email, or by emailing us info@iowawild.com. Please click here to make any changes to your profile and/or opt out of the Iowa Wild.

Iowa Wild offers and alerts

1. If you choose, you can provide your mobile phone number to receive text message alerts from Wild to receive product and/or event information, tips, or promotions. You agree that by providing your mobile phone number you expressly consent to receive automated marketing text messages from us to the mobile phone number provided. Consent is not required to purchase goods or services.

2. You can cancel the mobile texting service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive mobile text messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at Tickets@iowawild.com or 515-564-8700.

4. We do not claim or guarantee availability or performance of this service, including liability for transmission delays or message failures. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. Iowa Wild does not share SMS opt-in consent with any third-party organizations.

Whom do I contact with questions or concerns about this Privacy Policy

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact the Iowa Wild by sending a letter to: 

Attn: Privacy Policy
730 3^rd Street
Des Moines, IA 50309